Refund policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@exousiaclo.com. Please note that returns must be sent to the following address:
1281 railway parade, bullsbrook WA 6084
If your return is accepted, we’ll provide return instructions. Return postage costs are the responsibility of the customer, unless the item is faulty or the wrong item was sent. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at info@exousiaclo.com with any return questions.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Change of Mind
We do not offer refunds or exchanges for change of mind. Please choose carefully before purchasing.
Incorrect Sizing
Due to the limited number of stock, we are unable to offer exchanges or refunds if the wrong size is chosen. Please refer to our size guide or contact us before purchasing if unsure.
Exchanges
Because stock is limited, we do not offer exchanges. If your return is accepted, you may place a new order for the correct item (subject to availability).
European Union 14-Day Cooling-Off Period
If your item is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in original condition, unworn or unused, with tags and packaging, and accompanied by proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note, it can take time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, contact us at info@exousiaclo.com
Australian Consumer Law
This policy does not affect your rights under the Australian Consumer Law. You are entitled to a refund or replacement for a major failure, and compensation for any other reasonably foreseeable loss. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.