Shipping policy

Shopping Policy

1. Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).
Once processed, you’ll receive a confirmation email with tracking details or delivery confirmation.

2. Shipping & Local Delivery

We currently deliver to Australian addresses and selected international destinations.

Local Delivery – Perth Metro

We offer local delivery within the Perth metro area.
Orders will be delivered within 3–5 business days from the date of purchase.
This option will appear at checkout if your postcode is eligible.

Note: If your location falls outside the Perth delivery zone, we may contact you to arrange standard shipping instead.

Standard & Express Shipping (Australia-wide)

  • Standard: 3–8 business days

  • Express: 1–3 business days
    Delivery timeframes begin once your order is processed and dispatched.

International Shipping

Estimated delivery is 6–18 business days, depending on your location.
Delays may occur due to customs, local carriers, or peak shipping periods.

3. Order Changes or Cancellations

Once an order is placed, we may not be able to change or cancel it.
Please double-check your details before confirming.
For urgent changes, contact us at info@exousiaclo.com within 12 hours, and we’ll do our best to help.

4. Incorrect Addresses

We are not responsible for orders shipped to incorrectly provided addresses.
If your package is returned to us, you may be charged for reshipping.

5. Out of Stock Items

If an item becomes unavailable after your order is placed, we will notify you and offer a refund, store credit, or substitute item (your choice).

6. Returns & Refunds

We do not offer refunds or exchanges for change of mind or incorrect sizing due to our limited stock.

If your item arrives faulty, damaged, or incorrect, please contact us at info@exousiaclo.com within 48 hours of delivery, including photos and a description of the issue.

7. Payment Methods

We accept the following secure payment options:

  • Visa / Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Apple Pay / Google Pay (where available)

All payments are processed in Australian Dollars (AUD).

8. Taxes & Duties

We are not registered for GST, so no GST is charged on your purchase.
For international orders, you are responsible for any customs duties, VAT, or import taxes charged by your country.

9. Contact Us

If you have any questions about your order, delivery, or shopping experience, please contact:

Email: info@exousiaclo.com

 

PRE-ORDER SHIPPING POLICY

Last updated: [06/12/25]

What is a Pre-Order?

Pre-order items are products that are not currently in stock but can be purchased in advance. Buying a pre-order secures your item in our next production run.

Shipping Timeframes

Each pre-order product includes an estimated shipping window on the product page (e.g., “Ships between Jan 20–25”).
These dates are estimates only. Unexpected production or shipping delays can happen, but we’ll keep you updated if anything changes.

Payment

Pre-orders are charged immediately at checkout. This locks in your item and guarantees your spot in the production queue.

Cancellations & Changes

  • You can request a cancellation before your pre-order has been shipped.

  • Once your order has been fulfilled, cancellations aren’t possible.

  • Need to update your shipping address? Contact us ASAP so we can fix it before dispatch.

Delays

If delays occur, we’ll email you with:

  1. A revised shipping estimate, and

  2. The option to either keep your pre-order or cancel for a full refund.

Returns & Exchanges

Our standard return policy applies to all pre-order items unless stated otherwise. Items must be unused and in original condition.

Contact Us

For questions about your pre-order, reach us at:
📧 info@exousiaclo.com